It’s said that trust takes years to earn and seconds to break. When you’re in business, you know that a breach of trust, especially if it’s a result of poor customer service, shoddy workmanship or a bad customer experience, can damage your reputation and, as a result, your potential profits. No other trade suffers as much when it comes to customer trust than painting and decorating – so how do you know that you can genuinely trust the painters and decorators who turn up on your doorstep?
Do your homework
Today, it’s easier than ever to find out about the painters and decorators you’re employing before they set foot through your door. Online sites give you real reviews and recommendations from genuine customers, so you can find out about your tradespeople before you even book them. When you’re looking for painters and decorators, whether you’re a homeowner or a business, consider:
- How many positive reviews they have on sites such as checkatrade.com and www.TrustedTraders.which.co.uk – both of which will provide you with honest, no-nonsense write-ups about your potential painters and decorators
- Talk to local people who have had work done – there’s no better recommendation than one that comes from first-hand experience
- How local are they to you – if they’re based in your area then they’ll know the type of property you live in, and understand its individual foibles (such as whether properties in your area are prone to damp or subsidence, etc)
- Do they offer the services you want, whether you’re a homeowner, landlord, or commercial customer? Brightening up a reception area, giving a rented property a refresh before a new tenant moves in, or decorating a family home require a different approach every time.
Trust, competence and integrity
Trust is only earned by delivering a flawless service from start to finish, providing a professional and experienced team who refuse to cut corners or compromise on quality, and employing a transparent and honest pricing system with no ‘hidden extras’. It’s a combination of trust, competence and integrity that builds up a strong relationship with a customer, whether they’re a central London business looking for an office revamp, or a homeowner who wants a top-to-bottom makeover – or just a lick of paint to freshen up a few doorframes.
No matter how big or small the job, MG London painters and decorators treat every booking with the same level of commitment and professionalism, from the moment you open the door to the moment they finish tidying up after themselves and pack everything back in the van.